Social media has allowed brands to interact with their customers like never before – this much is true.
But while the customer service and advertising processes have benefited greatly from its use, the ability to send direct messages to favorite brands has also resulted in some hilarity – at least in the case of The Standard hotel chain.
The brand’s Instagram account has apparently been the recipient of more than a few strange interactions over recent months, some of which have been shared in a recent blog post.
Getting the message: The Standard hotel chain has revealed some of the strange direct messages it has received on social media. The chain’s High Line Hotel is pictured
An interesting offer: The bizarre messages included some baffling business offers
Need to know: There were also more than a few comical customer inquiries, such as this one about the ‘policy regarding babies’
‘From the crude to the cute, the irate to the just plain confusing, we do our best to respond, but sometimes it’s hard to know where to start,’ the post reads.
‘We thought we’d take a moment to share some of our favorite inquiries from the last few months.’
And the screengrabs that follow certainly do not disappoint, including everything from baffling business offers to revealing thank-you notes.
‘Do you require vegetables or catfish from Africa?’ asked one wily entrepreneur, while another asked if the hotel may be interested in trading a few night’s stay for some ‘close-up magic’ performed in the restaurant.
Oversharing: This man wanted to send his thank you with a bit of a visual illustration of his enjoyment of the hotel
Making it big: Somehow, this request doesn’t seem quite like the real thing
The best in town: Niche product offers abound in the collection of DMs, including quickly deliverable champagne sparklers
Out of control: Clearly things got a bit out of hand after Martha Wainwright’s gig
Other products and services offered over Instagram include ‘brass head shish skewers’, ‘champagne sparklers’ and a suspiciously free ATM machine.
Customer service inquiries also provided plenty of laughs, such as one person who thought the best way to find the entrance to the hotel was by DMing the hotel, or another prospective customer who asked about the hotel’s ‘policy regarding babies’.
‘What movie stars… The Standard Hotel?’ asked another user.
Other messages didn’t seem to make a lick of sense at all, such as one person’s misspelled declaration of ‘I want to be a modell’ or another expressing a desire to ‘do friendship’ at the hotel.
Honest answer: This user’s go-to for directions is apparently Instagram’s messenger – rather than Google Maps
Hitting the town: Perhaps she was so proud of her outfit, she just had to share
The real thing: The Standard has also heard the hopes and dreams of some of their customers
Quite a proposition: Other messages didn’t appear to make a lick of sense at all
‘What?! Why my boo? I’m really upset. I f***ing love you kid!! Seeing you always puts a smile on my face,’ read another inexplicable message.
But it wasn’t just words that the hotel has received over direct message online. The Standard has also been the target of multiple image messages.
One shows a woman in a flowing white nightgown with the message ‘ready to go!’ while another features the back of a shirtless man looking out one of the hotel’s windows over the river with the words: ‘Thank you for great hospitality and view.’
Check out more of the strange messages to The Standard below.